FAQs

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We service the entire Denver metropolitan area, including downtown, suburbs, and surrounding cities.

We are a small business and keep it boutique by design. We only have sedans, and accommodate parties of 1-4 passengers only.

Text, call, or send us an email or WhatsApp message to check the availability. If there is availability and you decide to book, we send you a payment link via Square. Once the payment is verified, your booking is confirmed.

All quotes are all-inclusive and the pricing is upfront. No hidden or added fees, no 'standard' gratuity, no fuel surcharge, no reservation fee. 

We send you a secure payment link via Square by text or email. Once the payment is verified, your booking is confirmed. Your receipt is sent automatically to the email address you provide.

We drop you off by your airline's counter, or any other spot of your preference.

We pick you up at the designated limousine lane at the 5th level. We send you the information of the exact pickup spot the day before your arrival.

Except for unforeseen circumstances (heavy traffic, extreme delays, extreme schedule changes etc.), your waiting time is zero. We monitor your flight and park at the pick-up spot before you are even outside.

Booking hours is daytime, operation is 24/7/365.

Istanbul Transportation LLC is a state-licensed, PUC-registered (LL04362), and commercially insured private car service.

Free cancellation for a full refund 24 hours before the pickup time for prepaid reservations, no cancellation fees for pay-upon-pick-up reservations.

Availability is limited and confirmed only by written communication from Istanbul Transportation LLC. The company reserves the right to accept or decline any ride requests. 

Unlike pretty much any car service in Denver, we do NOT outsource or use affiliates. Istanbul Transportation LLC is an owner-operated private car service and you ALWAYS speak directly to the owner, and you are never sent an unfamiliar driver, vehicle etc.

Denver International Airport, and Centennial Airport.

You can book anytime, as early as you like. However; availability is limited, and the earlier you inquire availability, the higher the chance to secure your spot.

As long as it takes; unless there happens an extreme delay that creates conflict with another booking.

We do not charge extra for waiting time. As long as there are no conflicting bookings, we pick you up no matter what time you land.

We offer only private rides; never a shuttle, or a shared ride. You are picked up by the same driver -  owner/operator - every time.

We don't provide car seats. However; you are welcome to bring yours, and we can store it while you are away for a fee.

We accept all cards from major financial institutions, Apple Pay, Google Pay, and cash. We use Square platform for card payments. We do not accept Venmo, or cash sending apps.

We send your receipts by Square via text or email per your preference.

Yes.

Absolutely; your driver will take care of 100% of the loading/unloading.

Our rates are flat and NEVER surge due to the time of the day, or time of the year.